Instructional Support Coordinator II (The Learning Center) - Santa Clarita, CA

Two weeks prior to the deadline to submit applications, the diversity of current applicants will be assessed. Upon review, if the pool does not include sufficient diversity at that time, the application window may be extended.
 
The Santa Clarita Community College District/College of the Canyons is seeking full-time Instructional Support Coordinator II (The Learning Center) in The Learning Center. 

Salary Placement:
 
Salary placement will be on Range 30 of Classified Represented Salary Schedule B.
 
** Initial salary step placement for new employees is customarily at step 1, 2, or 3
 ($5,767.00/ $6,115.00/ $6,453.00 per month) of this 20-step salary range. 
 
The probationary period for new Classified employees is six months. The work year is 12 calendar months. The normal workweek for this position is 40 hours. Paid holiday, discretionary, and sick time are provided. Ten vacation days accrue during the first year of employment. A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor’s approval.
 
       
Who We Are 
 
The Santa Clarita Community District is committed to achieving educational equity for all students. As presented in our District Strategic Plan, which focuses on Access, Engagement, and Success, “Equity, inclusion, and diversity are not goals in themselves, but ideologies embedded in all actions and planning across all departments and functions of our college and its two campuses.” These areas of focus demonstrate a resolve to focus on student success and confirm that we are at the forefront of change with integrated planning efforts that both evolve and anticipate the needs of our students. We provide students with a rich and dynamic learning experience that embraces differences – fostering healthy inclusion through inquiry, shared dialogue, and reflection to ensure that we promote a sense of community, collegiality, and cooperation. When you join our team at the Santa Clarita Community College District, you can expect to be part of an inclusive, creative, flexible, innovative, and equity-focused community that engages students, each other, and the community in scholarly inquiry, creative partnerships, and the application of knowledge and success.
 
Who We Want 
 
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate must be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students, and community partners who share our commitment to closing equity gaps. The Santa Clarita Community College District seeks leaders possessing a strong grounding in academic and student services programs and a thorough understanding of the primary mission of the community college. We seek employees that value mentorship and working in a collegial, collaborative environment, who are conscientious risk takers and transformational leaders guided by a commitment to helping all students achieve their educational goals.
 
 
Position Description:
 
Under the supervision of Associate Dean, Learning Resources Director of The Learning Center (TLC), Instructional Support Coordinator II (TLC) performs a wide variety of complex, specialized, and responsible operational support and liaison functions, as well as administrative/clerical office support duties. Creates, updates, and maintains various reports, files, logs, and records/databases pertaining to accountability and operations. Provides accurate, consistent, and timely reporting of positive attendance for FTE capture and reporting. Develops, recommends, coordinates, and implements techniques and practices to improve the operation of the office, with a special emphasis on responsible budgeting and expenditures. Performs other related duties as assigned.

Example of Duties

Essential Duties:
 
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class. 

1. Acts as office coordinator and administrative aid to the Associate Dean, serving as a liaison with faculty, staff, students, and the public regarding TLC policies and procedures.
2. Manages daily operations, including maintaining calendars; scheduling appointments/meetings; distributing incoming and outgoing mail; processing purchase requisitions; receiving and storing supplies and materials; tracking inventory and maintaining supplies; answering and redirecting inquiries; researching, maintaining, and preparing reports, spreadsheets, and other documents. Attends meetings, conferences, and takes/transcribes minutes and/or notes for the Associate Dean, as assigned.
3. Provides project management support, planning and coordinating implementation of new systems and programs.
4. Distributes, prepares, and reviews correspondence independently or in accordance with general instructions concerning a wide range of subjects requiring a thorough knowledge of academic instructional policies, regulations, and operational procedures. Refers specific communications or correspondence to appropriate staff members for the gathering of data or for a response.
5. Coordinates and schedules room usage at all TLC locations, ensuring efficient space utilization and proper documentation for academic and student support activities.
6. Coordinates logistics for different meetings, specialized professional development and trainings, events, and conferences. 
7. Monitor and analyze complex TLC program budget (s); tracks and projects expenditures in a timely manner; assists in resolving budget issues and problems; monitors and updates budgets and accounts, processes expense reports, purchase requisitions, travel authorizations, reimbursements, and other financial related items. Analyzes, reviews, and provides regular budget reports and projections to the Dean.
8. Serves as Account Administrator for TLC’s tracking software to modify user roles and menu options as needed, as well as collaborating with other departments to design, build, and create customized reports for their areas. Audits TLC’s tracking software daily to ensure students are signed in properly and are registered in the TLC section numbers for all locations. 
9. Provides accurate, consistent, and timely reporting of positive attendance for FTE capture in all areas of The Learning Center, creates and updates student databases, records information on student applications, timesheets, enrollment forms, requests for information, and other related data sources.
10.  Assists in the preparation and submission of college, State, and Federal mandated reports and documents. Inputs and extracts student data from the District’s computer information systems and coordinates with MIS for presentation to the State. 
11. Maintains effective communication with relevant faculty regarding student usage of TLC services, including preparing and distributing weekly attendance reports for relevant faculty and athletic department. 
12. Maintains a tracking system for hours worked and payroll related expenditures of all part-time and full-time academic, administrative, college assistant, short-term, and classified positions. Prepares and processes assigned payroll related documents in compliance with district policy, accreditation, Title 5, and grant requirements.
13. Develops budget reports, summarizing the total of the department’s projected operating revenues and expenses. Creates and distributes monthly reports to TLC Coordinators and Dean regarding budget variances. Analyzes budget in order to prepare periodic recommendations for budget adjustments, as necessary. Monitors and evaluates budgeting effectiveness of assigned areas.
14. Serves as a point of contact with relevant external vendors for invoicing, forms of payment, and record keeping.
15. Assists in hiring and submitting payroll for part-time and short-term employees, monitoring timekeeping records and aligning staffing needs with budget allocations.
16. Attends meetings and conferences as required and transcribes notes into summary reports.
17. Assists with outreach and recruitment efforts, including the organization and hosting of special events and information meetings. Coordinates administrative details for a variety of events, workshops, and meetings; assists in preparation of presentations, and promotional and informational materials.
18. Oversees and performs data input for all relevant department functions; including information that may be of a privileged or sensitive nature. 
19. Maintains a secure system of accurate and confidential records in accordance with state laws and district policies. 
20. Maintains and updates departmental websites, digital media, and printed materials to ensure accurate and timely information dissemination.
21. Performs other related duties as assigned.

 
 Demonstrated Abilities:
 
Position requires ability to:

• Provide exceptional customer service to faculty, staff, students, and the public.
• Develop and maintain cooperative working relationships with diverse groups of students, faculty, staff, and the general public.
• Work effectively in an environment with frequent interruptions; use interpersonal skills with tact, patience, courtesy, and diplomacy; be flexible.
• Utilize modern office practices, including database management and financial record-keeping.
• Compile and prepare fiscal and financial reports with accuracy and efficiency. Maintain knowledge with computers, database management, and other forms of advanced technology.
• Maintain current knowledge of and ability to use Microsoft Office Suite including Word, Excel, Access, and Publisher.
• Communicate effectively, verbally and in writing, exhibiting working knowledge of English usage, grammar, punctuation, and spelling, and consistently proofreading work.
• Learn and interpret policies, regulations, and operational procedures to staff and students including the ability to apply current State and federal regulations pertaining to the position.
• Apply knowledge of basic methods and techniques of organization and planning.
• Work independently, demonstrating initiative and sound judgment. Organize and prioritize work in anticipation of needs, deadlines or information needed by area managers or Dean; handle diverse tasks quickly and accurately; learn routine operational processes/responsibilities of the office and be able to perform them with accuracy.
• Follow District policies and procedures and use discretion in dealing with college information, maintaining confidentiality when dealing with sensitive and privileged material and information.
• Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students, staff, and community.

Qualifications and Minimum Requirements

Experience:
Two (2) years’ full-time experience working in student academic support services in community colleges, universities, high schools, and/or community agencies in a related position required. Possession of an earned Bachelor’s Degree will substitute for one year of the required experience.

Education:
Education equivalent to an Associate’s degree (60 semester units) from an accredited college or university is required. Two (2) years direct experience in addition to that identified above may be substituted for each one year (30 semester units) of college.

Desirable Qualifications

• Additional college level education.
• Experience working in an educational setting, library, or tutoring center.
• Proficiency with office technology such as Windows PC applications(Word, Excel, Outlook, PowerPoint, and Access).
• Knowledge of business office organization and financial record keeping.
• Experience using specialized institutional software and computerized procedures(e.g., Library ILS products such as SIRSI or Voyager; student tracking systems such as Canyons Connect SARS; or enterprise resource planning software such as Colleague/Datatel)

Physical Characteristics:
Position requires sitting and viewing a computer monitor for extended periods of time plus frequent periods of standing and walking, which may include climbing staircases; dexterity of hands and fingers to operate a computer keyboard and related equipment; reaching, bending, stooping, kneeling and crawling; handling and working with various materials and objects; frequently exerting 10 to 20 pounds of force to lift, carry, push, pull or otherwise move objects; hearing and speaking to communicate and provide information to others; vision to read printed material and computer monitor; may be exposed to occasional contact with dissatisfied or abusive individuals; and travel from site-to-site. In the event of an emergency, employees will be relied upon to serve as emergency service workers. 

Further Details

District Classified Employee Benefits:
 
Full-time employees are provided with a diversified program that includes medical, dental and vision insurance including dependent coverage, disability, and life insurance as well as Section 125 options. These benefits commence on the first of the month following the date of hire. Professional development opportunities are provided to all employees. Educational incentive is available to eligible Classified Represented and Confidential employees.
 
RETIREMENT: Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California.
 
Conditions of Employment:
 
Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening.
 
Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.
 
Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member.
 
Board of Trustees approval.
 
Official, sealed transcripts are required upon offer of employment.
 
Equal Employment Opportunity:
 
Santa Clarita Community College District is an Equal Opportunity Employer. 

 The Santa Clarita Community College District is committed to employing qualified employees who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity and provide consideration for all qualified candidates. The District does not unlawfully discriminate in providing educational or employment opportunities to any person on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law  or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.
 
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources office directly at (661) 362-3427.

About the District:
 
Access. Engagement. Success.
College of the Canyons serves more than 37,000 students on two campuses in the Santa Clarita Valley, about 30 miles north of downtown Los Angeles. Better known locally as COC, the college excels at both transfer and career preparation, sending thousands of graduates each year to California’s top public and private four-year universities, and into high-wage careers in Southern California’s fastest-growing industries.
 
The college has earned numerous regional, state, and national awards for its innovative and collaborative efforts to increase student access, engagement, and success. It was the only California community college to receive the 2024 Carnegie Community Engagement Classification from the American Council on Education and Carnegie Foundation for the Advancement of Teaching. The college is also recognized for its high degree of Hispanic student enrollment and degree achievement, having been named one of the top colleges in the nation for those achievements by The Hispanic Outlook in Higher Education Magazine.
 
The college takes seriously its mission to foster diversity, equity, and inclusion. With a 48-percent Hispanic student population, it is a federally designated Hispanic-Serving Institution (HSI), as well as an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI).
 
College of the Canyons is:

• Guided by an elected five-member Board of Trustees composed of former faculty members and students committed to prudent fiscal management and thoughtful policy development. 
• Supported by an active Foundation that generates more than $1 million of revenue and awards more than $300,000 in student scholarships each year.
• Recognized as a statewide leader in the development and implementation of OER/ZTC (open educational resources/zero textbook costs) materials, saving students millions of dollars in textbook costs. 
• Resourceful, as evidenced by the $16 million in grant revenue generated in the past year. 
• Highly regarded in the community, whose residents voted to approve more than $400 million of bond funds in three separate elections since 2001.
• Focused on making higher education more affordable, as evidenced by the Canyons Promise program that provides the first two years of study free for new, full-time students. 

 
The best measure of our success is the achievement of our students. Their accomplishments include:

• Transferring to the top University of California campuses, including Berkeley, Los Angeles, and San Diego.
• Earning national and state academic awards, including Jack Kent Cooke Scholarships, Coca-Cola Leaders of Promise Scholars, and Phi Theta Kappa All California Academic Team honors.
• Winning 39 state championships while competing in 17 intercollegiate sports.
• Designing research projects carried aboard NASA spacecraft.
• Garnering numerous awards in Model UN, Forensics (Communications), and Future Business Leaders of America competitions.
• Achieving a 21 percent median wage increase after completing career education courses.

 
Those who are selected for positions at College of the Canyons will join a team of accomplished administrators, esteemed educators, and dedicated staff members who are innovative and focused on enhancing people’s lives by continually expanding educational access, engagement, and success.
 
 
Ready. Set. Grow. 
College of the Canyons is poised to continue growing in its ability to expand access to higher education, to enhance student engagement, and to bolster the ongoing success of our students and wider community.
 
Currently, we are:

• Building an off-site Advanced Technology Center to provide hands-on training in advanced manufacturing, robotics, and welding.
• Renovating the Student Center to create a more welcoming gathering space for students.
• Enhancing the services we offer to students at our Canyon Country campus with the addition of 110,000 square feet of classrooms, labs, and support spaces in the new Takeda Science Center and adjoining Student Services & Learning Resources Center. 
• Offering 275 associate degree and certificate programs (and always developing more), including new Allied Health training programs in Occupational Therapy, Physical Therapy, Pharmacy Technology, and Diagnostic Medical Sonography. 
• Creating a safe space for students to share their voices and engage in dialog and connection in our new Intercultural Center. 
• Hosting world-class entertainers in the Santa Clarita Performing Arts Center at the Valencia campus.
• Offering a wide variety of bachelor’s, master’s, and doctoral degrees from partner universities at the Dr. Dianne G. Van Hook University Center.
• Bolstering the economic development of our region by raising $2.5 million in external funding to provide customized workforce training for more than 5,100 local employees. 

 
By always working to create new opportunities, focusing on innovation, and embracing dynamic partnerships, we create ongoing success that benefits everyone we serve.
 
Are You Ready to Join Us?
College of the Canyons is looking for faculty, staff, and administrators who are leaders, innovators, and creators focused on putting the needs of students first. Specifically, we seek those who share our commitment to:

• Teaching and Learning – College of the Canyons values high performance in teaching and learning.
• Respect for All People – We expect students and employees to demonstrate honesty, integrity, social responsibility, and ethical behavior that fosters a college climate characterized by civility, collegiality, and acceptance.
• Partnership with Community – We advance the educational, intellectual, artistic, civic, cultural, and economic aspirations of our surrounding community by actively partnering with more than 100 community schools, colleges, universities, businesses, and government and social agencies.
• Excellence – We set the highest standards for ourselves and support the professional development of faculty, staff, and administrators. 
• Creativity and Innovation – We encourage members of the college community to be entrepreneurial, forward-thinking, creative, persistent, spontaneous, and willing to explore new ideas that strengthen our ability to enhance student access, engagement, and success. 

 
Location. Location. Location. 
The single college within the Santa Clarita Community College District, College of the Canyons, is located in Santa Clarita, the third most populous city in Los Angeles County, and serves a 367-square-mile area in the northern part of the county. The college’s two campuses are just a short drive from downtown Los Angeles.
 
With mild weather and convenient freeway access, the Santa Clarita Valley offers residents and visitors convenient year-round access to what makes Southern California a popular destination. Theme parks, Pacific Ocean beaches, and mountains are nearby, along with the dining, cultural, and sports attractions of Los Angeles, Beverly Hills, Hollywood, and other iconic destinations.
 
Our service area is a hub of advanced manufacturing, biotechnology, and film production. By redefining the traditional role of community colleges, we have become the training provider of choice for local companies, which count on us to deliver high-quality, cutting-edge training.
 
APPLICATION AND SELECTION PROCESS:
 
Applicants are encouraged to complete their applications online. Please visit our website at http://www.canyons.edu/administration/humanresources. If you require assistance, please call the Human Resources office at (661)362-3427 or for the hearing-impaired TTY/TDD Line at (661)362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 to 5 weeks following the Review Date as to the status of their application.
 
All application materials must be uploaded online or received in the Human Resources office by the end of the day on the Review Date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. The Human Resources office is located in the University Center, Suite #360, 26455 Rockwell Canyon Road, Santa Clarita, CA 91355.
 
Your application is not completed until the following required materials have been uploaded online or received by the Human Resources office:

• Online District CLASSIFIED Application.
• Detailed resume, which includes month/year dates of employment and descriptions of responsibilities at each employer.
• Letter of interest. In your letter, please address your qualifications and experience as they pertain to the job duties and the abilities section of this announcement.
• Copies of complete and legible college transcripts clearly indicating all college units earned and any degree awarded. You can submit unofficial copies of transcripts for application purposes. Copies of diplomas are not acceptable in lieu of college transcripts. Official, sealed transcripts are required upon offer of employment. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities.
• Confidential Recruitment Source Information (voluntary survey). This is voluntary and is a part of the online applicant profile, separate from the application.
• Supplemental Questionnaire. Please answer the following questions as part of your application packet.

1. Do you possess an equivalent to an Associate’s degree (60 verifiable semester units) or higher from an accredited college or university? If yes, please provide a copy of your legible copy of your college/university transcript(s) in your online education packet. Copies of diplomas are not acceptable in lieu of college transcripts. If not and you are using additional years of relevant work experience in lieu of semester units, please clearly indicate how you meet the minimum educational requirement through this additional work experience. 
2. Please describe your experience working in higher education- preferably in an academic support or student services setting.
3. Describe your experience (including number of years) performing administrative tasks, including reviewing staff schedules and timesheets, inventorying supplies, processing purchase requisitions, booking rooms, scheduling meetings, and answering inquiries.
4. Please describe your experience with budget management (such as completing budget transfers and requisitions) and fiscal reporting (as related to institutional, State, or Federal regulations).
5. Please describe your experience organizing special events and meetings including tasks such as promotion, outreach, and recruitment.
6. How has your background and experience prepared you to be effective in an environment that values global diversity? 
7. Why do you want to work at the College of the Canyons in this staff position?
   
   Letters of reference are optional.

Please note:

• Skills evaluation of candidates for interviews may be required.
• Travel and relocation expenses are the responsibility of the applicant.
• Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview.
• “Experience” generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field. It is the applicant’s responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet. Details should include the organization, contact name, contact information, start, and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed. Not all unpaid experience may qualify. Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience.
• Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant.
• Please be aware that, should you be considered as a finalist for this position, reference checks will include current supervisor(s). 
• Applicants are encouraged to apply online. If you need assistance with the application process, contact:

Human Resources Office

(661) 362-3427

TTY/TDD (661) 362-5178 or visit our website at

www.canyons.edu/administration/humanresources

 
It is the applicant’s responsibility to ensure that all application materials are fully and correctly submitted. All materials submitted are for this position only and become the property of the District. Materials will not be returned, copied, or considered for other openings. Resumes may not be submitted in lieu of the official application form.

The College is expecting to conduct initial interviews between the weeks of May 19, 2025, and May 27, 2025, and conduct final interviews between the weeks of May 27, 2025, and June 2, 2025. This is an estimated timeline and is subject to change. 

Interviews may be conducted in-person or remotely via Zoom. 

** This is an in-person, 40-hour per week position whose primary work location is on the District’s Valencia Campus. **
 
Positions are offered contingent on funding. We reserve the right to withdraw, extend the filing date, reopen, or delay filling this position. Recruitment may continue until the position is filled. 
 
This recruitment may be used for future vacancies, including positions on either the Valencia Campus or the Canyon Country Campus.